Flexible ongoing service
and support monitoring.
IT Integrity offer a range of services to assist clients at all levels of their ICT (Information and Communication Technology) requirements.
Partner with us through a MaSS (Monitoring & Selected Service) agreement to gain custom and flexible access to the full range of solution capabilities.
The right support at the right time.
The MaSS agreement covers system-based monitoring and management, right through to project, governance, and consultative services to enable your organisation in getting the right support at the right time.
*Pre-purchase service blocks to gain rate efficiencies across the full portfolio of service.
Our areas of expertise.
MaSS customers can access the following IT Integrity’s area of expertise:
- Consultancy (requirement support)
- Project/Program
- Management
- Enterprise & Solution Architecture
- Business Analysis
- Change management
- Implementation
- Support & Service
- Engineers Monitoring
- Proactive support service reporting and trend analysis across issues and support requests
- Consultancy (requirement support)
- Project/Program
- Management
- Enterprise & Solution Architecture
- Business Analysis
- Change management
- Implementation
- Support & Service
- Engineers Monitoring
- Proactive support service reporting and trend analysis across issues and support requests
Enable the highest level of flexibility to suit your requirements.
Our MaSS agreements offer the following service categories to enable your outcomes:
Standard Block
Services
- ICT Committee Service.
- Consulting Services.
- Service Desk.
Premium Block
Services
Premium Block Services enable IT Integrity to deliver additional IT operational services:
- Availability & Performance Monitoring Service.
- Proactive Maintenance Services.
- Backup Monitoring Service.
- Configuration Management Service.
- Client Portal & Monitoring Dashboard Service.
- Register of certificates, Licenses & Renewals Services.
Subscription
Services
Subscription Services provide IT Integrity clients with ICT services including:
- Endpoint Protection Service.
- Microsoft Cloud Solution Provider.
- Microsoft Office 365 Backup Service.
- SharePoint 365 Backup Service.