Information Management: Executive Ownership
Information management is an executive level responsibility. Is your executive owner aware of the implications and advantages?
Scattergun Collaboration: 6 Tips to Avoid “False Productivity”
Taking a structured approach to collaboration platforms can unlock the power of true productivity. Leverage a proven framework to enable your organisation with IT Integrity.
Data – Driving Organisations from Instinct to Insights
Data is currently the most valuable asset in an enterprise, it’s the tool with which organisations can better understand their processes, it can be used to create better operational efficiency, and it can be harnessed to learn more about customers to provide better experiences. All of this creates new opportunities to drive monetisation, develops a better understanding of how teams can work efficiently and drives innovation.
Today Data Management has expanded to encompass solutions that are hosted in the Cloud and enable automation that empowers business leaders to make faster, more informed decisions. As a result, the discipline of data management is a top priority for business executives, not just IT teams.
Frederico Pravatta Rezende, Azure Data Product Marketing Manager at Microsoft shares with IT Integrity the importance of understanding data fundamentals, how organisations can establish a data culture, and the SQL pathways available to attain modern data platforms.
Today, we can capture data from social media, from sensors and from the systems that we have within our enterprises. By combining different types of data from different sources, we’re able to identify patterns that can help us improve our operations.
Frederico Pravatta Rezende, Azure Data Product Marketing Manager at Microsoft
Data fundamentals – the pillars of data practice
For organisations that are starting their data maturity journey, it is important to leverage the right partners. Identify a partner that understands the challenges of your sector and has proven experience in shaping organisational outcomes. Those working with modern data frameworks are becoming more and more strategic to business outcomes. As strategic partners to the business, these partners, individuals and departments need to understand how to best leverage modern data technologies.
Through the tools available, businesses can begin to capture and store data, and transform data of different types, from various sources, into information that can ultimately drive business decisions. Once the technology is understood, it’s all about the database and data flow.
SQL Server is the most used database technology in the world. And today, other technologies can expand these environments to work with new types of data. These can work with any relational and non-relational data that are hosted either on Premises or in the Cloud.
Frederico Pravatta Rezende, Azure Data Product Marketing Manager at Microsoft
Once staff understand how to manage a database and DBA administrators are in place, organisations need to adopt new technologies that grow these environments and transform data into valuable business information. Analytics is key to this growth.
Modern analytics tools in the Microsoft suite of solutions move organisations from a traditional business intelligence environment, which looks at historical data, to technologies that focus on a predictive, prescriptive approach, making them proactive, rather than reactive. Through this transition, a Chief Data Officer, someone that works hand-in-hand with the business leads to contribute and jointly decide how to implement strategies that can help them achieve more.
Establishing a data culture
Data culture is something that needs to first and foremost align with business objectives, as well as future growth plans to increase monetisation, drive better processes, and generate more innovation.
Before establishing a data culture, organisations in the care services industries are going to need to begin by conducting a review of what is already running. This should involve:
- Assessing the current environment
- Understanding where the gaps are
- Identifying which technologies can best help to reach the goals of the business.
Once tools have been identified to support the business goals, companies need to think about how to stop being reactive and start being more proactive towards their customers, their processes, their collaborators, their partners and the way that they create new offers.
To adopt data culture, leave that reactive approach to be proactive, prescriptive and first to adopt strategies that will help to be top-of-mind, and gain more market share. Those that don’t adopt modern analytics technologies will lose their market eventually, or are at a big risk of losing market share if competitors adopt them first.
Frederico Pravatta Rezende, Azure Data Product Marketing Manager at Microsoft
SQL pathways to modern data platforms
There is the platform, and then there are the Microsoft partners. For the platform, customers that are looking to migrate or modernise their SQL Server environments have great options available. With SQL Pathways to the Cloud, even those running older versions of the SQL Server Platform can adopt modern technologies and transform the way they capture, store and interpret data into information. All of which is managed by Microsoft.
Microsoft has SQL Server in Azure, which has a version that is called Azure SQL Database. As the SQL Database is based on a Platform-as-a-Service implementation, it is a fully managed solution. That means that Microsoft is the one that updates it, manages it, patches it.
Frederico Pravatta Rezende, Azure Data Product Marketing Manager at Microsoft
As a Microsoft Partner, IT Integrity works with care services businesses to help understand, migrate and modernise environments to Azure, leaving business leaders free to move into more strategic roles to understand their data and use this information to help drive better business decisions.
With optimal Data Management organisations transform into proactive, innovative organisations, better aligned to the needs of their customers, optimised for growth.
At ITAC2020 Microsoft, IT Integrity and MOQdigital hosted the Executive Data Masterclass.
Our masterclass panellists provided in-industry examples of data platform adoption, proving that you don’t need to reinvent the wheel to modernise your data and meet changing compliance standards.
The information presented in the masterclass gave many attendees the confidence to start thinking about their own data strategy, as well as actionable strategies to implement in their businesses.
If you would like to start your journey towards a modern data strategy, you may be interested in IT Integrity’s service Instinct to Insights: Develop a Data Driven Business.
This service for care service organisations offers a roadmap to adopting modern Microsoft data platform and data analytics tools. These tools are the key to efficient data management and data driven decision-making in the care service industry.
How does Instinct to Insights: Develop a Data Driven Business propel care service organisations into modern data management?
IT Integrity can assist you in your adoption of Microsoft SQL as a Service:
- You don’t need to upgrade your system
- We’ll work with you to understand the data components needed in your organisation
- Gain greater operational insights
- Ensure your organisation meets baseline compliance and accreditation standards
- Start improving resource productivity with actionable reporting
Book your initial data assessment and recommendation workshop with IT integrity
This Microsoft stack is already helping businesses in care services. You don’t have to reinvent the wheel when it comes to data management. Start making data-driven decisions and improving your operation. Contact IT Integrity today to find out more.
The Future of Technology in Care Services
Recent years have seen the care services sector undergo a significant change, driven by environmental pressures and the introduction of new capabilities from technology.
Care services specialist, IT Integrity, sat down with WARDY IT Solutions and MOQdigital, long-standing Microsoft Solutions Partners, working across industries to help businesses drive growth through better access to data, to discuss the drastic changes they’ve seen in the way that this technology is used in care services, particularly now as the industry faces new pressures.
Michael Hugo is a Business Development Manager at MOQdigital. In the past two and a half years with MOQdigital, Michael has worked primarily with clients in the aged and health care space, designing solutions to bring their businesses into the future and enable compliance to changing regulations.
WARDY IT Solutions Peter Ward is a long-standing figure in the Australian technology sector, with 15 years of tech consulting experience, working with a variety of clients in the care services industries to design tech solutions for better patient and customer care.
With our collective insight, we discussed technology in care services as it currently stands, where it’s going, how businesses can get there and what the future looks like for CIOs.
Care Services Current Landscape
The care services industry is currently in a state of transformation. In the last few years, there have been changes to NFP statuses, how the NDIS awards funding and the Royal Commission into Aged Care was established. Customers and clients expect services and results within a millisecond, and the agencies of the care services sector are soon to demand the same.
It’s been disrupted, especially from a regulatory compliance perspective and the Aged Care Royal Commission is going to continue to accelerate.
Peter Ward
To provide better care outcomes, organisations need better data. This requires new technology which enables care services providers to be able to access and understand their data. To be compliant with industry changes, care services organisations need frameworks, risk management, and to work with existing solutions that have proven to meet similar needs in the industry.
There are many workflows and automations that can be created to provide care services providers with the peace of mind to let them focus on what their core business is.
Michael Hugo
How Technology is Being Applied in Care Services Today
Technology is an enabler. WARDY IT demonstrates this perfectly in a recent case where they were engaged to examine the cause of morbidity within aged care. They used technology and data insights to understand the issue and make informed decisions to improve patient care.
They knew the primary cause of morbidity in aged care is broken hips. When someone breaks their hip, they lose mobility, which dramatically increases the risk of morbidity. Analysing information about these cases, WARDY IT found that the primary reason for someone breaking their hip was incontinence. These individuals wanted to go to the toilet themselves, they have tried to get out of bed, and as a result, they have fallen and broken their hip.
Using this information, systems were introduced to capture simple data points so that nurses and other staff could share when somebody last went to the bathroom. Data sharing between shifts transformed the care services organisation away from being siloed — where one caregiver provides an isolated service that others are not always aware of, to being holistic — where all staff are aware of the care strategies in place for each patient. Through this, the facility could improve its overall service.
Traditionally, clinical care was something that was the responsibility of the individual practitioner, and that was treated in isolation for one patient. Now we’re rolling that together, allowing us to see data holistically and being able to identify patterns and trends.
Peter Ward
Moving Care Services into the Future
The technology for care services organisations to move forward is already available through Microsoft’s Power BI Dashboards and cloud platform options, which provide a much-needed source of truth for care services data.
Motivated by disruption from a number of different angles; regulatory compliance, the Aged Care Royal Commission, and demand from customers, the care services sector is currently facing significant environmental pressures to adapt, and this new technology presents an opportunity to alleviate some of the challenges.
The immediate future requires care services organisations to:
- Learn the importance of data; how to track it, read it, report on it and use it to make better decisions
- Implement systems that allow for better communication and ease of reporting
- Lean on experts to put these systems in place, rather than trying to reinvent the wheel when best practice is already known.
Microsoft is the provider helping to make this shift. Already the most used provider within the care services industry, Microsoft has been investing heavily in the care services sector. They have a clinical physician that works inside of the business in Australia to help guide them and provide direction and input into product development for the industry.
Microsoft can react and provide solutions that might take competitors years to do. Customers can be a greenfield site, a brownfield site, or have legacy systems, it doesn’t matter because finally, we’ve got this ecosystem and toolset that pretty much can be all things to all people.
Michael Hugo
These tools, whether Power BI, SharePoint, ShareFile, or a CRM system, help care services providers to get a single point of truth with seamless integration, within one ecosystem. Eliminating costly exercises in designing bespoke solutions to make systems connect, these modern data platforms are more cost-effective and efficient, as well as easier to read and report on.
5 Things CIOs Should Consider Today
CIOs will see increased pressure and responsibility for taking care services into the next stage of tech adoption, introducing tools that enable better decision making to increase the quality of care for patients and ensure regulatory compliance.
To effect this change, CIOs need to consider:
- How to remain flexible and face environmental pressures (NDIS, data reporting requirements, and the Royal Commission)
- How to resolve issues and identify opportunities to improve data use
- Reviewing the current underlying technology footprint of their company
- How to help the executive team make data decisions with new technology
- How to make data a key part of organisational goals and conversation
CIOs are finding ways to use technology as a core pillar of the business to help it find its sustainability and its turnaround.
Michael Hugo
At ITAC2020 Microsoft, IT Integrity and MOQdigital hosted the Executive Data Masterclass.
Our masterclass panellists provided in-industry examples of data platform adoption, proving that you don’t need to reinvent the wheel to modernise your data and meet changing compliance standards.
We believe the information presented in the masterclass gave many attendees the confidence to start thinking about their own data strategy, as well as actionable strategies to implement in their businesses.
If you would like to start your journey towards a modern data strategy, you may be interested in IT Integrity’s service Instinct to Insights: Develop a Data Driven Business.
This service for care service organisations offers a roadmap to adopting modern Microsoft data platform and data analytics tools. These tools are the key to efficient data management and data driven decision-making in the care service industry.
How does Instinct to Insights: Develop a Data Driven Business propel care service organisations into modern data management?
IT Integrity can assist you in your adoption of Microsoft SQL as a Service:
- You don’t need to upgrade your system
- We’ll work with you to understand the data components needed in your organisation
- Gain greater operational insights
- Ensure your organisation meets baseline compliance and accreditation standards
- Start improving resource productivity with actionable reporting
Book your initial data assessment and recommendation workshop with IT integrity
This Microsoft stack is already helping businesses in care services. You don’t have to reinvent the wheel when it comes to data management. Start making data-driven decisions and improving your operation. Contact IT Integrity today to find out more.
Meet the Panellists for the Instinct to Insights Executive Data Masterclass
Via the Instinct to Insights Executive Data Masterclass panel, attendees can expect to hear some amazing stories about the data maturity journey and how businesses created a data driven performance culture. Each panel member is at a different stage in their journey, so each has the ability to connect with different members of the masterclass. It will give some genuine insight into what these organisations would do differently, what has worked for them, and why.
Panellists include (read on for more information on each panellist):
- Stephen Becsi – CEO, Apollo Care
- Glen Brown – GM ICT, Achieve Australia
- Glenn Payne – CIO, Feros Care
- Kusal Wijewantha – Applications and BI Manager, BaptistCare
- Peter Ward – CEO & Data Platform Expert, WARDY IT / MOQdigital
- Henry Rooney – Azure Data & AI, Microsoft
Topics covered from the panel will include:
- The impetus for using data to make decisions
- How they’ve engaged the business internally to really get traction
- What challenges they faced
- How they use data to drive the business forward
- Where they’re at right now and what’s next on their journey
Stephen Becsi – CEO, Apollo Care
Previously, Stephen was the CEO of Appellon Pty Ltd, formerly Pulse Australasia, a Technology start-up that has produced the world’s first Digital SaaS platform that measures, monitors and influences the culture of organisations. The platform is currently being taken to market Globally. Prior to Appellon, Stephen was CEO of the Bethanie Group, one of WA’s largest NFP providers of aged care services, including residential aged care. Under his leadership Bethanie achieved top-tier standards of performance.
Stephen also served as the Director of the Navy’s Strategic Reform Program, part of a Federal Governments Defence Strategic Reform Program initiative to deliver a $20 Billion in operating savings to redirect to Capital spending.
He has a Bachelor of Commerce and a Master in Science (Logistics) and is a Fellow of the Australian Institute of Management.
Stephen was winner of the Aged Care Industry most Influential Business Leader of the year 2013 and numerous other awards including Runner up CEO of the Year at the Australian HR Institute. He served as President of Leading Aged Services Australia in Western Australia.
In 2015, Stephen was awarded an OAM for Services to the Aged Care Industry.
He is now the CEO of Apollo Care. Australian aged care has a well thought-through regulation and funding model: Care is government funded and regulated, Infrastructure largely funded by residents with means, largely neutral in respect of provider type. Many smaller providers have not kept pace and are struggling: more demanding consumers, more stringent regulation. Apollo Care sees an industry consolidation opportunity, putting investor funds to work in upgrading property amenity to attract better bonds. For not-for-profit providers, offering a solution that preserves mission and values – allowing them to redeploy scarce funding.
Glen Brown – GM ICT, Achieve Australia
Glen has 25+ years of experience in Commercial IT solutions design and implementation/integration delivery across Global, Regional and local Fast-moving consumer goods (FMCG), Consumer Goods, Freight, Logistic and Supply Chain industries for Blue Chip organisations including Pepsico, CocaCola Amatil, Canon, DHL Supply Chain, DBSchenker and QANTAS.
Glen has been in the care services industry for 3 years, with experience covering a multitude of platforms and solutions with focus upon large scale ERP-based operations augmented by significant cross-platform solution integration. More recently, in the challenging disability space, Glen has lead a team to deliver organisational transformation to modern day platforms including self-building data insights that have attributed to shaping organisational outcomes.
Glenn Payne – CIO, Feros Care
With over 10 years of technology experience in the care service sector, Glenn is now a quality of care focused CIO for Feros Care leading his team to deliver solutions centred around the control, dignity, and connectivity for aged and disability clients.
Utilising a mix of smart technologies and focused investments Glenn and the team have been able to deliver and define a data driven culture for Feros Care. A passionate leader, Glenn defines culture as king for his team and has used this energy to assist the organisation through its digital transformation and positioning Feros Care as a leader in the sector.
A forum for data driven opportunities
The Executive Data Masterclass is the forum where business leaders can learn techniques that are creating opportunities for organisations to adapt within a changing sector and go beyond to drive a digitally driven, efficient, and sustainable value proposition for their stakeholders. Listening to experts who have successfully navigated the challenges faced by many in the industry will be the first step away from instinct, and toward data driven insight.
Attend ITAC 2020 Conference + Executive Data Masterclass
Transforming Independence through Innovative Technology emphasises the importance of assistive technology supporting service quality and independence.
This conference will bring together the best IT leaders from Australia and the globe across the fields of community care, medication management and assistive technologies.
3rd, 4th & 5th March 2020.
Royal International Convention Centre, Brisbane.
Redeem Promotional Offer Here
Attend the Executive Data Masterclass
Microsoft in partnership with IT Integrity and MOQdigital are sponsoring a dedicated masterclass event.
Delve into the world of care service businesses that have evolved decision making from instinct to insights.
Join Microsoft data specialist Henry Rooney, in-industry C-level executives and data gurus, as they share how their organisations defined data strategies during their digital transformation journey.
5th March 2020
Royal International Convention Centre, Brisbane
Redeem Promotional Offer Here
Want to know more before processing your registration? Contact us here.
The role of data – creating a sustainable future in Care Services
As we approach ITAC 2020 – the peak educational conference for technology in the care service sector, we talk to CEO of IT Integrity Scott Lawton about the drivers behind establishing the executive data masterclass event and his role in bringing Microsoft to ITAC.
Executive Data Masterclass
IT Integrity and MOQdigital have partnered with ITAC 2020 to offer discounted registrations to the Executive Data Masterclass. Register today to receive your coupon to attend the Masterclass at $150 per person ($50 off the original registration price).
About the Masterclass
The masterclass will take place on Thursday March 5th 2020 at the Royal ICC, Brisbane after the ITAC 2020 Conference.
This executive masterclass will delve into the world of care service businesses that have evolved decision making from instinct to insights.
You will learn:
- How to efficiently manage quality and compliance reporting
- How to develop better care outcomes
- How to empower executive decision makers
- How to identify the key steps in the data maturity journey and opportunities where your organisation can accelerate its own data health.
Masterclass Experts
Join Microsoft specialists, in-industry CEOs and CIOs in an interactive panel to learn how their organisations defined data strategies and defined key executive levers during the digital transformation journey.
Discover the tools these organisations utilised to maximise resources, monitor access to data and assets, help ensure security and compliance, and develop efficient and real-time controls over quality and compliance reporting.
Regardless of your digital transformation maturity, you can develop an insights suite to change your business now, join us to find out how.
Fill in the form to get your exclusive coupon code for the Post-Conference Executive Data Masterclass
You do not need to be attending ITAC 2020 to register for the Masterclass.
More information about ITAC 2020 and the Executive Data Masterclass
Location & Time
The Conference and Masterclass will take place at the Royal ICC, Brisbane.
ITAC 2020 will take place on 3rd and 4th March.
The Executive Data Masterclass will take place on 5th March.
Who is it for?
ITAC 2020 will provide key content and opportunities for individuals and organisations with an interest in the aged care sector.
The Masterclass is ideal for business leaders managing the digital transition. Regardless of your digital transformation maturity, you can develop an insights suite to change your business now.
Outcomes
The conference will bring together the best IT leaders from Australia and the globe across the fields of community care, medication management, assistive technologies and offsite information systems delivery. Critical topics will be discussed from a practical perspective, highlighting the information we need to know now to better manage and design aged care service delivery.
The Executive Data Masterclass will grant you access to Microsoft specialists, in-industry CEOs and CIOs in an interactive panel to learn how their organisations defined data strategies and defined key executive levers during the digital transformation journey.
Executive Data Masterclass Agenda
| 9:30am – Microsoft Presenter Setting the scene – Microsoft presenter Vision – Instinct to Insight 4 Pillars of the data journey A more technical presentation to cover the core components of data management |
| 10:45am – Morning Tea & Networking |
| 11:00am – Microsoft and IT Integrity Panel Panel with Microsoft and IT Integrity Possibly Achieve Australia – Glen Brown Possibly Baptist Care – Daniel Pettman (CIO) TBC Warrigal – Mark (CEO) TBC Adventist – Eric Anderson (CEO) |
| 12:30pm – Networking Lunch |
| 1:30pm – Dashboard in a Day Demo Dashboard in a Day – Peter Ward (WARDY IT CEO) Demo Live 1 hour session |
| 2:30pm – Conclude |
| 3:00pm – Close |
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