Support
Let us worry about it
Operations
Technology monitoring, renewal and asset management services to ensure you’re always up to date.
Leveraging experts and industry leading toolsets, IT Integrity offer peace of mind providing management of complex IT environments including monitoring, change, patch, release, capacity and availability management.
Subscription Services
We work with your business to understand the roles and identities, maximising efficiency when proposing licenced solutions.
- Architected licensing to ensure efficient utilisation
- Managed infrastructure and end of life reporting
Security, Software & Hardware Monitoring
We manage and monitor network infrastructure, backups, security policy and critical applications to ensure peace of mind
- Device, user, and network monitoring and warranties
- Security breach and alerts
- Backup and disaster recovery monitoring
Services
Our best practice support model ensures minimal service interruptions and quick resolution to enable your team to focus on your business.
Ticket resolutions are facilitated through off and onsite interaction to ensure efficient fault resolution.
We keep it simple for you to make effective decisions across your digital strategy by breaking it down into three main parts.
Integrated Case Management
Our combined ticketing tools enable efficient case management between your team and ours.
- Collaborative case management across business and technical resources
- Live visibility of open tickets and resolution activities
Remote & Onsite Tech Support
- Tailored support packages to suit your business requirements
- Regular or adhoc onsite presence
MaSS Agreement
By partnering with IT Integrity in a MaSS agreement you gain access to our full resource set at discounted partner rates.
- Resourcing
- Support services
- Monitoring & risk analysis
Continuous Improvement
A broad spectrum of market and trend analysis coupled with an understanding of your business objectives allows IT Integrity to ensure your technology is advancing to support your longer-term business goals.
Ensuring that technology decisions are being made to enhance and accelerate business outcomes.
Mapping trends to changing business priorities, our partnership-based ethos ensures we bring the right technology decisions to the table.
Your business can rely on us to proactively support and recommend the innovations to enhance your market position.
Trend management
- Case analysis and reporting
- Feedback and user experience
- Proactive issue management
Technology planned pathways
- Technology recommendations and advice
- Market analysis and feedback
Change Opportunities
We'll help you understand tomorrow's business and invest in futureproof technology
- Refresh and replacement advice
- Analyse investment to ensure it supports overarching technology strategy